Terms & Conditions

These Terms & Conditions govern the relationship between you ("Client", "you") and Insanely Elegant ("we", "us", "the Studio"). By accepting a proposal, signing a statement of work, paying a deposit, or instructing us to begin, you agree to these terms.

Where a signed proposal or statement of work conflicts with anything here, that document controls for the specific project it covers. Everything else in these terms still applies.

To keep the rest of this document short, a few words are worth pinning down.

Project

The work described in an accepted proposal or statement of work, whether an ad film, a lip-synced campaign, voice work, imagery, a website or software.

Client Content

Anything you supply for the Project: footage, photographs, audio, scripts, logos, brand guidelines, product files and system access.

Deliverables

The final files and assets we hand over on completion of the Project.

Likeness

A person's face, voice, performance or other identifying characteristics used in the work.

We provide AI-assisted creative and engineering services, which may include AI ad films, multilingual lip-syncing, voice cloning and dubbing, voice agents, AI product photography and on-model imagery, photo editing and catalogue generation, and web and software development with the cloud infrastructure to run it.

The exact scope, deliverables, formats and quantities for your Project are set out in your proposal. Anything not listed there is out of scope and can be added by written agreement, usually for an additional fee.

We scope each Project from your brief and set it out in a written proposal with deliverables, timeline and price. A proposal is valid for 30 days unless stated otherwise. A Project is confirmed once you accept the proposal in writing and pay any deposit required to reserve the work.

Booking is on a first-confirmed basis. We reserve studio capacity and compute against confirmed projects, which is why deposits are non-refundable once work has begun.

• Fees are set out in your proposal and are exclusive of applicable taxes unless stated.
• Unless agreed otherwise, a deposit is due before work begins and the balance is due on completion, before final files are released.
• Invoices are payable within the period stated on the invoice. Accounts unpaid 30 days after the invoice date are in default, and we may pause work and withhold deliverables until the balance is cleared.
• Third-party costs we incur on your behalf, such as licensed assets, stock or specific compute, are passed through and billed in addition where noted.
• Significant changes to scope after work has started may change the price and timeline, agreed in writing before we proceed.

Good work depends on what you bring to it. You agree to:

• Provide complete, accurate Client Content and a clear brief within the agreed timeframe.
• Give timely feedback and approvals at each review stage.
• Nominate a single point of contact empowered to make decisions and sign off.
• Hold all necessary rights and consents in the Client Content, as set out in the next section.

If required content or feedback is delayed, timelines move accordingly and additional charges may apply for rescheduling or repeated rework.

This is the most important section for the kind of work we do. By engaging us, you represent and warrant that:

• You own or are licensed to use all Client Content, including footage, music, images and software, for the purposes of the Project.
• You have secured documented, informed consent from every person whose Likeness appears in the work, covering the creation of AI-generated, lip-synced, dubbed or voice-cloned versions and the intended use and territories.
• The work and its intended use do not infringe anyone's intellectual property, privacy, publicity or other rights, and comply with applicable law.

• Your assets stay yours. You retain all rights in the Client Content you provide.
• You own the final Deliverables. On full payment, we assign to you the rights in the final Deliverables for the use described in your proposal.
• We keep our tools. Our pipelines, methods, pre-existing software, templates and know-how remain ours, and nothing here transfers them to you. We may grant you a licence to use any such elements embedded in the Deliverables, as needed to use the work.
• Work in progress. Drafts, intermediate files and unused concepts remain ours until the final invoice is paid.

Our work uses generative AI models. You should understand a few things about that:

• The legal status of rights in purely AI-generated material is still developing and varies by country. We assign to you whatever rights we hold in the Deliverables, but we cannot guarantee a particular copyright outcome in every jurisdiction.
• AI outputs can occasionally contain artefacts or inaccuracies. Our review stages exist to catch these before delivery, and your sign-off confirms the work meets the brief.
• We keep our specific models and vendors confidential and may change them to get the best result, without reducing the agreed quality of the Deliverables.

Your proposal sets out how many rounds of revisions are included. Revisions within the agreed scope are part of the price; new requirements, added deliverables or changes of direction are treated as new work and quoted separately.

We will present the work for review at the stages set out in the proposal. Deliverables not flagged as unsatisfactory within 7 days of being presented for final review are deemed accepted.

We give a realistic schedule for every Project and work hard to meet it. Timelines assume content, feedback and payments arrive on time. Delays caused by late material, expanded scope, or events outside our reasonable control, such as outages or force majeure, may move the delivery date, and we will keep you informed if they do.

Each side will keep the other's confidential information private and use it only for the Project. This covers your unreleased campaigns, footage and business information, and our methods, pricing and pipelines. We are glad to sign a separate NDA before you share anything sensitive. Confidentiality obligations survive the end of the Project.

We will perform our services with reasonable skill and care, to a professional standard. Beyond that, and to the extent the law allows, the services and Deliverables are provided without other warranties, express or implied, including any implied warranty of merchantability or fitness for a particular purpose. We do not warrant uninterrupted or error-free operation of any software, or any specific commercial result from the work.

To the maximum extent permitted by law, neither party is liable to the other for indirect, incidental, special or consequential losses, or for loss of profit, revenue, data or goodwill. Our total liability arising out of or in connection with a Project is limited to the fees you paid us for that Project. Nothing in these terms limits liability that cannot be limited by law.

You agree to indemnify and hold us harmless against claims, damages and reasonable costs arising from the Client Content you provide, from your use of the Deliverables, or from a breach of your representations about rights and consent in section 07. We will indemnify you on equivalent terms for any claim that our own pre-existing tools, used as agreed, infringe a third party's intellectual property rights.

• Either party may end a Project in writing if the other materially breaches these terms and does not fix it within a reasonable notice period.
• On termination, you pay for all work completed and costs committed up to the termination date.
• Deposits are non-refundable once work has begun, as capacity and compute are reserved for you.
• Because resources are allocated immediately, fees for work already performed are not refundable. Any refund of unstarted, prepaid work is at our reasonable discretion, less costs already incurred.

We are proud of our work and may showcase completed Deliverables in our portfolio, on our website and in our channels, once they are public. If a Project is sensitive or under embargo, tell us and we will keep it private until you clear it, or indefinitely. Where appropriate, we appreciate a studio credit, though we will never display work you have asked us to keep confidential.

These terms are governed by the laws of India. We will always try to resolve any disagreement through good-faith discussion first. If that does not work, the courts of India will have jurisdiction, without affecting any mandatory rights you have under the law of your own country of residence.

These terms, together with your accepted proposal, are the whole agreement between us and replace earlier discussions on the same subject. If any part is found unenforceable, the rest stays in force. A delay in enforcing a term is not a waiver of it. We may update these terms from time to time, with the current version always shown here and dated at the top of the page.

Want anything here clarified before you sign, or have a question about a live Project? Email [email protected] and you will reach the people who actually do the work.