4. Turnaround Time and Content Control
Insanely Elegant LLP will install and publicly post or supply the Client's website by the date specified in the project proposal, or at date agreed with Client upon Insanely Elegant LLP receiving initial payment, unless a delay is specifically requested by the Client and agreed by Insanely Elegant LLP.In return, the Client agrees to delegate a single individual as a primary contact to aid Insanely Elegant LLP with progressing the commission in a satisfactory and expedient manner. During the project, Insanely Elegant LLP will require the Client to provide website content; text, images, movies and sound files
5. Failure to provide required website content
To remain efficient we must ensure that work we have programmed is carried out at the scheduled time.
On occasions we may have to reject offers for other work and enquiries to ensure that your work is completed at the time arranged.
This is why we ask that you provide all the required information in advance.
On any occasion where progress cannot be made with your website because we have not been given the required information in the agreed time frame, and we are delayed as result, we reserve the right to impose a surcharge of up to 25%.
If your project involves Search Engine Optimisation we need the text content for your site in advance so that the SEO can be planned and completed efficiently.
If you agree to provide us with the required information and subsequently fail to do within one week of project commencement we reserve the right to close the project and the balance remaining becomes payable immediately.
Simply put, all the above condition says is do not give us the go ahead to start until you are ready to do so.
NOTE: Text content should be delivered as a Microsoft Word, email (or similar) document with the pages in the supplied document representing the content of the relevant pages on your website.
These pages should have the same titles as the agreed website pages. Contact us if you need clarification on this. Using our content management system you are able to keep your content up to date your self.
Accounts unpaid thirty (30) days after the date of invoice will be considered in default. If the Client in default maintains any information or files on Insanely Elegant LLP's Web space, Insanely Elegant LLP will, at its discretion, remove all such material from its web space. Insanely Elegant LLP is not responsible for any loss of data incurred due to the removal of the service. Removal of such material does not relieve the Client of the obligation to pay any outstanding charges assessed to the Client's account. Cheques returned for insufficient funds will be assessed a return charge as applicable and the Client's account will immediately be considered to be in default until full payment is received. Clients with accounts in default agree to pay Insanely Elegant LLP reasonable expenses, including legal fees and costs for collection by third-party agencies, incurred by Insanely Elegant LLP in enforcing these Terms and Conditions.
Termination of services by the Client must be requested in a written notice and will be effective on receipt of such notice. E-mail or telephone requests for termination of services will not be honoured until and unless confirmed in writing. The Client will be invoiced for work completed to the date of first notice of cancellation for payment in full within thirty (30) days.
a) All of our services are 100% satisfaction guaranteed. We don’t stop working until our clients are completely satisfied with their solution. That is our commitment. However, Insanely Elegant Studios LLP will under no circumstances be held responsible to satisfy unreasonable expectations or request Insanely Elegant Studios LLP ‘s discretion to decide whether or not a request or an expectation is reasonable or lies within the scope of offer of services to its client. As an example, if the client purchases a certain service, but in order to be fully satisfied, Insanely Elegant Studios LLP judges that an additional service is necessary, then it is no longer Insanely Elegant Studios LLP’s responsibility or commitment to satisfy the client. In other words, Insanely Elegant Studios LLP guarantees 100% satisfaction within the framework of its original agreement with the client, according to Insanely Elegant Studios LLP’s understanding.
b) Services or part of services (i.e. elements of a project) that have been approved by the client are considered as services with which the client is 100% satisfied. Any further work on these services (elements of the project) will be invoiced accordingly.
c) Unless clearly specified otherwise, all project statuses are set as “completed” after the source code is delivered and 30 day period has passed (calculated from the last payment date).This means no more work will be done on that project and no service will be provided. This doesn’t apply to hosting and domain name registration services, which are provided independently of the project status, and only according to the client’s payments.
d) If client is not satisfied with Insanely Elegant Studios LLP’s Services, client can ask for a refund on any unused monies. Insanely Elegant Studios LLP will be happy to exercise a refund, after doing it on review.
All Insanely Elegant LLP services may be used for lawful purposes only. You agree to indemnify and hold Insanely Elegant LLP harmless from any claims resulting from your use of our service that damages you or any other party.
The Client retains the copyright to data, files and graphic logos provided by the Client, and grants Insanely Elegant LLP the rights to publish and use such material. The Client must obtain permission and rights to use any information or files that are copyrighted by a third party. The Client is further responsible for granting Insanely Elegant LLP permission and rights for use of the same and agrees to indemnify and hold harmless Insanely Elegant LLP from any and all claims resulting from the Client's negligence or inability to obtain proper copyright permissions. A contract for website design and/or placement shall be regarded as a guarantee by the Client to Insanely Elegant LLP that all such permissions and authorities have been obtained. Evidence of permissions and authorities may be requested.
10. Design Credit
A link to Insanely Elegant LLP will appear in either small type or by a small graphic at the bottom of the Client's website. If a graphic is used, it will be designed to fit in with the overall site design. If a client requests that the design credit be removed, a nominal fee of 10% of the total development charges will be applied. When total development charges are less than Rs.20,000 , a fixed fee of Rs.2000 will be applied. The Client also agrees that the website developed for the Client may be presented in Insanely Elegant LLP's portfolio.
11. Access Requirements
If the Client's website is to be installed on a third-party server, Insanely Elegant LLP must be granted temporary read/write access to the Client's storage directories which must be accessible via FTP. Depending on the specific nature of the project, other resources might also need to be configured on the server.
12. Domain Names
Insanely Elegant LLP may purchase domain names on behalf of the Client. Payment and renewal of those domain names is the responsibility of the Client. The loss, cancellation or otherwise of the domain brought about by non or late payment is not the responsibility of Insanely Elegant LLP. The Client should keep a record of the due dates for payment to ensure that payment is received in good time.
These Terms and Conditions supersede all previous representations, understandings or agreements. The Client's signature below or payment of an advance fee constitutes agreement to and acceptance of these Terms and Conditions. Payment online is an acceptance of our terms and conditions.
Insanely Elegant LLP hereby excludes itself, its Employees and or Agents from all and any liability from:Loss or damage caused by any inaccuracy;Loss or damage caused by omission;Loss or damage caused by delay or error, whether the result of negligence or other cause in the production of the web site;Loss or damage to clients' artwork/photos, supplied for the site. Immaterial whether the loss or damage results from negligence or otherwise.The entire liability of Insanely Elegant LLP to the Client in respect of any claim whatsoever or breach of this Agreement, whether or not arising out of negligence, shall be limited to the charges paid for the Services under this Agreement in respect of which the breach has arisen.
15. Cancellations & Refunds
Web design and development projects require extensive resources, consumes our time and incurs internal expenses. Therefore once a payment or deposit is made, it is non-refundable. Payments for web design / development projects are made to us in increments as a courtesy to the client as well as discounted for those who agree to pay in full, but if a project gets cancelled, delayed or postponed by the client, then all monies paid will be retained by Insanely Elegant LLP and if applicable, an additional cost will be charged to the client for all work completed beyond what was already paid for shall be paid by the client. All projects that are completed as defined as the scope of the work are non-refundable.
In the event any one or more of the provisions of this Agreement shall be held to be invalid, illegal or unenforceable, the remaining provisions of this Agreement shall be unimpaired and the Agreement shall not be void for this reason alone. Such invalid, illegal or unenforceable provision shall be replaced by a mutually acceptable valid, legal and enforceable provision, which comes closest to the intention of the parties underlying the invalid.
Insanely Elegant LLP may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 28th June 2019.
Information We Collect:
We may collect the following information when you fill in our contact us form:
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What We Do With This Information:
We require this information to understand your needs and provide you with a better service, in particular for the following reasons:
Internal record keeping.
We may use the information to notify you of updates to your projects with us or invoice payments etc.
We may periodically send you emails about updates to your projects with us, discussion comments on our customer portal, or other information which we have for communicating the project details for timely delivery.
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
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